Welcome to Dukaan Pata. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and services.
📋 1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address (if provided)
- Delivery address
b) Business Information (for Shopkeepers)
- Shop name
- Contact details
- UPI ID for payments
- Order and transaction data
c) Order Information
- Items ordered
- Order history
- Payment details (non-sensitive)
- Order status and tracking details
d) Device & Usage Data
- IP address
- Browser type
- Device information
- Pages visited and usage patterns
⚙️ 2. How We Use Your Information
We use your data to:
- Process and manage orders
- Enable order tracking and customer communication
- Send transactional messages (e.g., order updates, payment links) via WhatsApp or SMS
- Generate and manage secure links for order details and reviews
- Improve platform performance and user experience
- Prevent fraud and ensure platform security
💬 3. WhatsApp Communication
By using Dukaan Pata, you agree that:
- You may receive messages on WhatsApp related to your orders, payments, and updates
- Customers can request order details via WhatsApp
- We do not send promotional messages without consent
🔗 4. Review Links & Secure Links
- Review links may be time-limited and expire after a defined period
- Some links may be one-time use only for security reasons
- Once used, links may become invalid or be deleted from our system
- These measures help protect your data and prevent misuse
🤝 5. Data Sharing & Disclosure
We do not sell your personal data.
We may share data with:
- Service providers (e.g., messaging, hosting, analytics)
- Payment processors (for transaction handling)
- Legal authorities if required by law
🛡️ 6. Data Security
We implement industry-standard security measures, including:
- Encrypted links for sensitive actions
- Secure servers and restricted access
- Regular monitoring for vulnerabilities
Note: However, no system is 100% secure, and we cannot guarantee absolute security.
📅 7. Data Retention
- We retain your data only as long as necessary for service delivery
- Review links and temporary access links may be deleted after use or expiry
- You can request deletion of your data (see Section 9)
✋ 8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of non-essential communications
🗑️ 9. Data Deletion Requests
To request deletion of your data, contact us at:
We will process your request within a reasonable timeframe.
🍪 10. Cookies & Tracking
We may use cookies to:
- Improve user experience
- Analyze traffic and usage
- Maintain session data
You can disable cookies via your browser settings.
🔌 11. Third-Party Services
Dukaan Pata may use third-party services (e.g., payment gateways, WhatsApp APIs). We are not responsible for their privacy practices, and we encourage you to review their policies.
📝 12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
📩 13. Contact Us
If you have any questions about this Privacy Policy, contact us:
WhatsApp Support: Message us on WhatsApp
Phone: 7304128024
Website: https://dukaanpata.com
✅ 14. Consent
By using Dukaan Pata, you consent to this Privacy Policy.